Refund policy
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
📦 Eligibility for Returns
To qualify for a return, your item must:
- Be unused and in original condition
- Include original packaging
- Have proof of purchase (order confirmation/receipt)
📩 How to Start a Return
To initiate a return, please contact us at:
📍 Return Address:
House No. 33 yamuna vihar chinhat,lucknow (226028)
Once your request is approved, we will provide:
- Return instructions
- Shipping details
⚠️ Important: Items sent without prior approval will not be accepted.
⚠️ Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue quickly.
🚫 Non-Returnable Items
Due to hygiene and safety reasons, certain items cannot be returned, including:
- Personal care and skincare products (if opened/used)
- Custom or personalized products
- Perishable goods
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
🔄 Exchanges
We currently do not offer direct exchanges.
To get a replacement:
- Return the original item
- Place a new order after approval
💰 Refunds
Once we receive and inspect your return, we will notify you regarding approval.
If approved:
- Refund will be processed to your original payment method
- It may take 5–10 business days to reflect in your account
If your refund has not been received after 15 business days, please contact us.
💌 Need Help?
For any return or refund-related queries, feel free to reach out:
📧 glossiq8@gmail.com